UK air medical operator begins using Web Manuals Essex & Herts Air Ambulance Trust (EHAAT) has successfully implemented Web Manuals as part of a strategic shift towards operating under its own Air Operator Certificate (AOC). As one of the U.K.’s leading helicopter emergency medical services (HEMS) providers, EHAAT is among a growing number of U.K. air ambulance charities choosing to manage aviation operations internally. Web Manuals is playing a key role in enabling the transition, supporting compliance with U.K. Civil Aviation Authority (CAA) and European Union Aviation Safety Agency (EASA) regulations through its unified digital document management system. Ian Rose, HEMS AOC management & transition adviser, EHAAT, said: “As a HEMS provider, we operate under a unique and demanding set of regulatory and operating conditions. Web Manuals is a superb tool for the creation and ongoing management of our manuals series, which are essential for achieving and maintaining our approvals with the U.K. CAA and ensuring compliance with both standard commercial and specialist aviation regulations. “Moving to being an independent AOC gives us the autonomy to control operations, reduce costs and ensure every donation goes further. Web Manuals plays a central role in this transformation.” EHAAT uses Web Manuals to manage and distribute all aviation documentation, including operational manuals, aircraft flight manuals and navigation system user guides. With around 15 readers – predominantly made up of pilots – the tool ensures vital flight information is accessible both in flight via electronic flight bags (EFBs) and on the ground for training and reference. EHAAT’s chief pilot, Andy Moorhouse, added: “Digitalization is crucial to our organization. Our medical teams already use digital systems to streamline patient care. With Web Manuals, our pilots now have the same level of efficiency when accessing operational procedures – whether inflight or preparing for the next mission.” Web Manuals is increasingly supporting U.K.-based HEMS providers transitioning to independent AOC operations, promising to save costs and improve safety oversight. Tobias Nilsson, sales manager – EMEA, Web Manuals, said:“As air ambulance services across Europe face increasingly complex regulatory environments, the need for user-friendly digital tools is more important than ever. Our platform is designed to support operators of all sizes, from large airlines to niche, mission-critical services such as HEMS. We’re proud to support the future of compliant flight operations across the world.” As of Nov. 7, 2025, Web Manuals serves 126 helicopter customers globally, of which 57 percent are based in Europe. Within this, 55 are special mission or medical operators, with 60 percent of these headquartered in the region. Web Manuals is exhibiting at European Rotors 2025 (booth #652), showcasing its latest advancements in digital documentation solutions for the aviation industry.
